Landor Associates
What's up below deck?
Thoughts on brands and branding from people at Landor

4 May 2009   

Consumer behavior: Tapping into the competitive element

*
Jeff Kubina (flickr); permission being requested.
 

Unseasonal rain fell in California this weekend requiring us to put the Emergency Indoors Plan into effect to keep the kids occupied. Board games too optimistically stacked away on top shelves had to be brought back down. Wii Go Kart and computer games fired up.

Soon, my daughter (six) and I were locked in battle over Balloon Lagoon while my son (eight) was off on a JumpStart adventure. Calm reigned briefly.

The power of games to motivate and shape consumer behavior is well known. Video game designers are, in fact, so good at doing this that it's easy for people to spend hours and hours lost in game play. But the consumer instincts that game designers tap into are not leveraged very often by consumer marketers. Why not? Can't some of these game mechanics be used to motivate consumer behavior in other contexts? Aren't there opportunities beyond the world of the promotional contest?

Rajat Paharia thinks so. He is the founder of Bunchball, a company that is beginning to tap into our competitive nature to reward and build loyalty. Bunchball has taken a look at some of the essential elements of games (points, levels, challenges, leaderboards, etc.) and started applying them to the non-gaming world. Its first application of these principles can be seen on NBC's DundlerMifflinInfinity site where Office fans can join the company and work their way up through the organization, earning Shrutebucks as they go.

As this Forbes article (written by Bunchball's CEO) describes, these applications are successful in their own right, driving big increases in desired behaviors such as time on site and ad pages consumed as well as in more traditional metrics like purchase intent and brand favorability. But I think there's potential for applications that move even further away from these gaming roots. One example used by Rajat: Couldn't Yoplait dump its old-fashioned mail-in lids promotion in favor of revamped program that would track total points in real time, use a leaderboard, and build community engagement? (see pages 32 to 34 of this deck.)

Once you start looking, you can see elements of game mechanics being used successfully. Look at Twitter, Facebook, and LinkedIn. They all use the points and leaderboard motivator. That's why it's tough not to get sucked into playing the followers, friends, and contacts game. It's powerful stuff, and I expect that as marketers look for new ways to engage with consumers, this will be a field that will start to receive a lot more attention.

Meanwhile, back in our house, as the battle of Balloon Lagoon neared its conclusion, my daughter demonstrated her own mastery of gaming psychology. I had well-deserved victory in sight when she fired off: "Well, if you win, we have to play again. If I win, we're done." After a couple of botched frog-jumps on my part, she was soon able to declare:

"I'M THE WINNER!" and give a little dance, too. I'm going to win next time around.

From Brand Mix


Keywords: balloon lagoon, branding, competition, consumer behavior, contest, games, kids, marketing, promotion, psychology
All comments are moderated.
© 1996–2010 Landor Associates. All rights reserved. edit this page | Careers | Privacy Policy | Terms | Site Map | Help | Client Login | Call us: +1 888 252 6367
See also: YouTube | Twitter | Facebook | Subscribe | Give Feedback